Please accept our sincere condolences if you are visiting this web page following the death of a loved one.
Our Bereavement Centre at The Royal Wolverhampton NHS Trust offers an individualised, culturally sensitive service. We provide comprehensive information, guidance and support for bereaved relatives and friends following the death of a loved one.
Visiting and Prayer in the Swan Suite
It is possible for you to arrange to see your loved one in the Swan Suite (Location B21). This is by appointment only and can be organised by telephoning the Bereavement Nurses on 01902 445863. For more information, please see page 3 in the booklet (link below)
Helpful Information
When someone dies, there are a number of practical things that need to be done. The aim of the following booklet is to give you direction and advice at a time when you may be feeling overwhelmed.
What do I need to do next?
It is important that following the death of a loved one you contact the Bereavement Centre so we can provide you with practical support and guide you through the next steps. Please call 01902 695091 between the hours of 10am to 4pm Monday to Friday. Please see below link to our booklet for further information on the next steps:
New Cross Hospital Bereavement Booklet
Help and Support
It is hoped that the information we have provided will be of assistance to you. However, if you require any explanation or any further information, please contact the Bereavement Centre. We would very much like to help you.
Our hospital chaplaincy service, which is a multi-faith department, is able to provide pastoral, spiritual and religious care for patients and their relatives. If you wish to speak to one of our chaplains, they can be contacted on: 01902 695098.
Please remember, there are specialist organisations to help and support you in your bereavement and a list of these can be found on page 28-29 of the booklet (link above)
Bereavement Hub
Additional bereavement support is available via our Bereavement Hubs which are held in the Heart and Lung Centre Seminar Room (next to the café), the second Friday of every month 10:15 – 11:45am. They are an informal friendly space for anyone experiencing bereavement, grief or loss to share their experiences.
For more information, please contact the Bereavement Nurses on 01902 444072
Cruse Bereavement Care
Get support - Cruse Bereavement Support
Coronavirus: Dealing with Bereavement and Grief
St Paul’s Cathedral Online Book of Remembrance
If you wish to write a message in the St Paul’s Cathedral Online Book of Remembrance please visit Remember Me 2020
Much Loved
If you wish to make an online tribute for your relative please do so at Much Loved
Mencap - Dealing with a Bereavement
For information on dealing with a loss and discussing death with a person with a learning disability: Dealing with a Bereavement
Feedback
We are determined to provide the best possible service to patients and other visitors to the Trust and welcome all comments on our service, whether good or bad, so that we can act on these comments to continue to improve the service we provide.
If you have any comments on the service you have experienced, please contact the Bereavement Centre or the person in charge of the ward/department where your relative died. Alternatively, the Patient Advice and Liaison team (PALS) at the hospital can provide assistance if you have cause for concern, compliments or suggestions regarding the care of your loved one or your family. To contact PALS: Telephone 01902 695362 (or) 01902 695368 between 8.30am - 4.30pm.
Email PALS at rwh-tr.pals@nhs.net
The National Audit of Care at the End of Life (NACEL) Quality Survey for Bereaved people
What is the Quality Survey?
The Quality Survey is a survey for the friends and family of someone who has sadly died. The aim of the survey is to give those close to the person who died an opportunity to share their views on the care and support provided in hospital. The National Audit of Care at the End of Life (NACEL) is a national audit which looks at the care experienced by the dying person and those important to them during their last hospital admission.
Want to take part?
If your loved one died between 1st January - 31st December 2024, you are invited to take part in an anonymous survey about the care received by you and your loved one during their hospital admission. You can take part in the survey by visiting NACEL Quality Survey
