Welcome to the 0-19 service in Wolverhampton. We provide services including Health Visiting, School Nursing, and the Partnering Families Team (PFT).

We follow a public health approach and our main aims are health promotion; health protection; prevention of ill health and accidents; and early intervention.

Clinically the services are provided by qualified Health Visitors, School Nurses and Midwives. All services are supported by a range of clinical and clerical colleagues.

Who is this service for?

Pregnant women, children and young people from the age of 0 to 19 and their families.

How to access these services

We accept referrals from anyone, including professionals, children, young people and family members. To access the service, please call: 01902 441057.

Useful resources

School Nurse Referral Form for Professionals (PDF, 80Kb)

Healthier Together
This website provides parents, carers and young people across the Black Country with consistent and high-quality advice from local health professionals. There is advice for every stage, from pregnancy and birth all the way through to nursery, school, and beyond.

You'll find clear information on common childhood illnesses, including advice on what 'red-flag' signs to look out for, where to seek help if required and how long your child's symptoms are likely to last.

ChatHealth

ChatHealth is a NHS text messaging service for young people across Wolverhampton.

11-19 year olds can text a school nurse on 07507 332 631 to get confidential advice and support. Find out more about ChatHealth: Start a chat

ChatHealth Terms and Conditions / Privacy

Confidentiality
We do not usually inform parents, teachers or anyone else when a young person messages a school nurse through the ChatHealth number. We might inform someone if we were concerned about the young person’s safety, but we would usually speak to them first.

All messages are delivered to a secure website which could be seen by other healthcare staff who follow the same confidentiality rules. All messages should get an immediate bounce-back message to confirm we have received the text. This will also explain where the young person can get help if the question or concern is urgent, and when they can expect a response.

Opening Hours
During school term time, the ChatHealth service is available from 10am to 4pm, Monday to Friday, excluding bank holidays, and we aim to respond to messages within 24 hours. During school holidays, the service is available from 10am to 4pm on Mondays, Wednesdays and Fridays (excluding bank holidays) and we aim to respond to messages within 48 hours.

Texts will not be seen outside of normal working hours. For medical help and advice outside of these hours, users are advised to call their GP, visit an NHS Walk-in Centre or call 111, or dial 999 or visit A&E if it is an emergency.

Contacting ChatHealth
The ChatHealth number - 07507 332 631 - is for text messaging only and does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some 'number masking' mobile apps).

To prevent the school nurse from sending messages, text STOP to 07507 332 631. If texting during school hours, we request that users respect their school’s mobile phone policy. Messages are charged at the usual rate but are free with an inclusive text package.

Read the Chat Health Privacy Notice

Community Children’s Services (The Gem Centre)

The Community Paediatric service is based in the Gem Centre, providing services to children up to the age of 18 (or 19 years if in a special school) living in Wolverhampton or those who are registered with a Wolverhampton GP Surgery. The Community Paediatricians provide specialist clinics in ADHD, Autism, Child Development, Continence, Neurodisability, Aetiology in Hearing Loss and Children and Young People in Care/Adoption, as well as general community paediatric clinics.

If you cannot see this video, watch it on YouTube

We understand that it can often feel scary and overwhelming going into an unfamiliar setting. Please join us for a little look around the GEM Centre, hearing about the centre’s history, facilities, and some of the services that operate from here. We look forward to welcoming you.

Location

The Gem Centre
Neachells Lane
Wolverhampton
WV11 3PG

Tel: 01902 446270 (Switchboard)

Opening times

8:30am to 5pm (Monday - Thursday)
8:30am to 4:30pm (Friday)

Support for Young People with Educational Needs or a Disability

Wolverhampton Local Offer for SEND
Information about services available for children and young people aged 0-25 with special educational needs and/or disabilities (SEND)

Wolverhampton Information Network
Providing information and advice in relation to the Wolverhampton Strategy for Children and Young People with Special Educational Needs and Disabilities 2020-23.

Wolverhampton CCG
Providing information relating to Wolverhampton’s Local SEND offer and sets out details of services available.

Gov.UK Guidance and Support
Guide for parents, carers and professionals in relation to special educational needs and disability (SEND).

Black Country and West Birmingham CCG Quality and Safety
Information about how the Black Country and West Birmingham CCG ensure the services they commission are safe, effective and in line with the needs of the population.