• Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
What do Volunteers do?

What do Volunteers do?

Volunteers help us with providing valuable additional support to enhance and complement the care and services we provide to patients. Our volunteer roles are designed to improve patient and visitor experiences.

For example, our most popular roles our volunteers assist with are:

Bereavement Hub

We are launching a monthly Bereavement Hub at New Cross Hospital in collaboration with Compton Care. This will be to provide a supportive and welcoming environment for bereaved people who need a little bit of help and encouragement.


Helping visitors to New Cross Hospital with information and finding their way around.

Volunteering: Wayfinding
Ward Support

Supporting nursing staff on our wards provide patient care by meal time support or by providing activities and befriending services to our patients.

Patient Experience

Volunteers support us with collecting feedback and surveys from our patients to help the Trust learn from Patient Experience.

Dementia Support

Either helping out on our dedicated ward for patients who have dementia with activities, or as a dementia outreach volunteer working in a team and visiting patients in different locations.

Volunteering: Dementia Support

Please see our YouTube video featuring volunteers Louis (Dementia outreach support) and Zak (Friends and Family surveys in Ophthalmology).

In addition we provide volunteer support in services such as cancer care (Macmillan), Drug and Alcohol Liaison Team, Audiology, Chaplaincy and Maternity (breastfeeding peer support), which carry out their own recruitment.

Please note that volunteer placements are offered in departments where we feel there is a need for voluntary support, in liaison with our staff. Please note that volunteering is unlike work experience where you may be able to specify a department of interest based upon career or study interests.

A Teaching Trust of the University of Birmingham