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Urgent and Out Of Hours Care

Urgent and Out Of Hours Care

If you become ill and your GP surgery is closed, there are several options available to you.


Out of Hours GP Service
This service operates from 6.30pm until 8am Monday - Friday and all day weekends and bank holidays. Please ring 111 for an appointment.

NHS 111 - the NHS non-emergency number
111 is the NHS non-emergency number

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

It’s fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

Walk-in Centres
Minor Injury Unit (MIU) at Cannock Chase Hospital

The MIU offers treatment and advice on minor health problems, minor illnesses, ailments and minor injuries. Patients can be treated on the spot, without an appointment. 

Level One
Cannock Chase Hospital Brunswick Road
WS11 5XY

Telephone Switchboard 01902 307999

Opening Times

  • 10.30am to 6.30pm Seven days a week
Find out more about the Minor Injury Unit (MIU) at Cannock Chase Hospital

Urgent Treatment Centres
New Cross Hospital

The Urgent Treatment Centre situated on the first floor of the Urgent and Emergency Care Centre at New Cross Hospital.
The service is GP-led.

New Cross Hospital
Wolverhampton Road
West Midlands    
WV10 0QP   
Travel to New Cross Hospital

Opening times: 24 hours a day

Find out more about the Urgent Treatment Centre and how to use this service (opens in a new window) 

Phoenix Health Centre

The Urgent Treatment Centre is based on the ground floor at the Phoenix Health Centre. We offer on the spot treatment and advice for minor injuries, minor illnesses and ailments.

Phoenix Health Centre
Parkfields Road

Telephone 01902 445497

Opening Times 
8.00am to 8.00 pm
This service is available 7 days a week, 365 days a year

Find out more about the Urgent Treatment Centre (based at the Phoenix Health Centre) 



Pharmacists play a key role in providing quality healthcare. They are experts in medicines and will use their clinical expertise, together with their practical knowledge to advise you on common problems such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking. 

Pharmacists can also help you decide whether you need to see a health professional. They can help you consider the alternatives next time you are thinking of making a doctor's appointment.

Find a local pharmacy in your area 


Emergency dental access practices
Wednesfield Dental Surgery

74 Lichfield Road 
WV11 1TP

Telephone 01902 731734

Opening hours

  • Monday to Friday, 8.30am to 5.30pm
  • Saturday: 9am to 3pm.
Blue Cross Dental Practice

96 Church Street
WV14 0AX.

Telephone 01902 408216.

Opening hours

  • Monday to Friday, 8am to 5pm
  • Saturday 9am to 3pm


Emergency and urgent eye conditions

All patients with emergency and urgent eye conditions will be seen in the Eye Referral Unit at the Wolverhampton and Midlands Counties Eye Infirmary, giving patients access to a team of eye experts.

This service will operate between the hours of; 

  • 8.00am – 5pm Monday – Friday
  • 8.00am – 4pm Saturday / Sunday

For emergency or urgent eye conditions outside of these hours, patients will be seen in the Emergency Department (ED).

Having the emergency eye service located in the Eye Referral Unit (building A34) will give patients access to a multi-disciplinary team of nurses, doctors and ophthalmic consultants. We hope this will help enhance the patient’s experience when coming into the eye infirmary. 

If you have the following eye conditions please attend your local Minor Eye Conditions (MEC) Service/Opticians rather than ED / ERU; 

  • Red eye or eye lids
  • Dry eye, gritty and uncomfortable eyes
  • Irritation and inflammation of the eye
  • Significant and recent sticky discharge from the eye or watery eye 
  • In-growing eyelashes
  • Something in your eye

Please see the MECs website for further details and to find your nearest optician: 


Crisis & Home Treatment Team

Penn Hospital, 
Penn Road
WV4 5HN.

Telephone: 01902 444 141.

The service is available 24 hours a day, 7 days a week.

Emergency Department (A&E)
The Emergency Department (A&E) is intended for patients who have received a serious injury, sudden severe Illness or a medical emergency.

Only attend a hospital Accident & Emergency department in the event of an accident or emergency. An emergency is a critical or life-threatening situation, such as:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
Find out more about our Emergency Department (A&E)
Dial 999 - Life threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke.

Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

A Teaching Trust of the University of Birmingham

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New Cross Hospital Wolverhampton Road Wolverhampton WV10 0QP
Telephone: 01902 307999

Cannock Chase Hospital Brunswick Road Cannock WS11 5XY
Telephone: 01543 572757

West Park Hospital Park Road West Wolverhampton WV11 4PW
Telephone: 01902 444000