• Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
Phoenix Walk in Centre

Urgent Treatment Centre

No appointments necessary just walk in and wait. 

When we are closed please ring NHS 111. 

Please note that the Phoenix Centre and Urgent Treatment Centre do not open until 8am 

On arrival, please go to the reception desk on the ground floor for a member of staff to register your details. You will be asked to take a seat and wait to be called to the triage room for an initial assessment. This is so we can prioritise any emergencies and signpost where appropriate.

Please let us know if you would like a chaperone.

You will then be asked to sit back in the waiting area and wait to be called by one of our Nurse practitioners who will conduct a full consultation.

We can treat any of the following:
  • Coughs, colds, flu like symptoms and hay fever
  • Ear, nose and throat problems including minor infections, sore throats, ear-ache
  • Emergency hormonal contraception (Morning after pill)
  • Eye problems (conjunctivitis, styes)
  • Headache and dizziness
  • High Temperature
  • Minor cuts, bruises, burns, scalds, head injuries, insect bites
  • Muscle and joint injuries such as strains and sprains, back pain,      tendonitis
  • Pregnancy testing / advice and appropriate referral
  • Advice on Sexually transmitted diseases and thrush.
  • Urinary / Sexual health advice.       
  • Skin complaints including rashes, minor allergic reactions, scabies, head lice, sunburn and nappy rash
  • Stomach ache, indigestion constipation, vomiting and diarrhoea (over 48 hours)
    Please do not attend if you have had diarrhoea or/and vomiting in the last 48 hours. If so please ring NHS 111.
  • Short term bridging prescriptions maybe given. To facilitate this patients need proof of their prescriptions with them when attending. All requests for any prescriptions will be considered on an individual basis  

We cannot treat Dental problems with antibiotics but can help with dental pain

We do not treat pregnancy related problems; please contact your GP or Midwife.


Phoenix Health Centre
Ground Floor
Parkfields Road
WV4 6ED 

Contact Number

Telephone 01902 445497  

Opening / Visiting Times

8.00am to 8.00pm

This service is available 7 days a week, 365 days a year.

When we are closed please ring NHS 111.

A Teaching Trust of the University of Birmingham