As part of the service, we provide a support line for IBD patients. This is run by the IBD Nurse and should ideally be viewed as your first port of call if you have any concerns, questions or worries about your illness. The number will go straight to an answer phone so please leave your name, date of birth, hospital number (if you have one) and best contact number. The messages are picked up daily and we aim to return your call within one to two working days.
Calls will be returned between the hours of 10:00am and 4:00pm Monday to Friday. If you need urgent advice outside of these times, contact your GP surgery for their emergency service. Please let the IBD team know if this is the case.
There will be occasions when the IBD support line will be switched off due to leave, there will be a message informing you of this and messages will not be able to be left during these times. Advice will be given in this message on who to contact during this period.
If you would prefer to ask anything via email, please email rwh-tr.IBDSupportRWHT@nhs.net. These messages are only accessed by the IBD Nurse and are looked at on a daily basis. Please be aware the Trust is not able to guarantee the security of emails outside of the Trust network. Please bear this in mind when including personal information in your email.