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Bereavement Centre

Bereavement Centre

Please accept our sincere condolences if you are visiting this web page following the death of a relative or friend.

Our Bereavement Centre at The Royal Wolverhampton NHS Trust offers an individualised, culturally sensitive service. We provide comprehensive information, guidance and support for bereaved relatives and friends following the death of a loved one.

Visiting and Prayer in the Swan Suite

It is possible for you to arrange to see your relative in the Swan Suite (Location B21). This is by appointment only and can be organised by telephoning the Bereavement Centre on 01902 445863. Visiting may be a more restricted service than what is usually offered, depending upon current guidance. This will be discussed with you in more detail when you telephone the Bereavement Centre. A Bereavement Nurse can be available to support you during your visit or a member of the Chaplaincy Team can be available to offer prayer and pastoral support if desired.

The Chaplaincy Team are also able to offer your relative a Prayer without you being present if preferred. A copy of the prayer can be sent to you in a card if this is something that you would like. This can be arranged by calling the Bereavement Centre on 01902 445863.

Helpful Information

When someone dies, there are a number of practical things that need to be done. The aim of the following information is to give you direction and advice at a time when you may be feeling overwhelmed.

What do I need to do next?

It is important that following the death of a relative or friend you contact the bereavement centre so we can provide you with practical support and guide you through the next steps. Please call 01902 695091 between the hours of 10am to 4pm Monday to Friday.

The doctor will need to complete a Medical Certificate of Cause of Death following discussion with an Independent doctor called a Medical Examiner. This can take a few days to complete and is then sent electronically to Wolverhampton Register Office. Once you have received confirmation from the hospital that the Medical Certificate of Cause of Death has been emailed to the Register Office you will need to make an appointment to attend Wolverhampton Register Office to register the death in person. Please arrange your appointment via the City of Wolverhampton Council - Register a Death. If you are unable to access the internet you can call the Customer Services Team on 01902 551234 between 9am to 5pm Monday to Thursday and 9am to 4.30pm Fridays and they can book the appointment on your behalf

When booking the appointment online you will have the opportunity to pre-pay for any death certificates that you require, they are £11 each.  Alternatively, you can pay for certificates at the appointment using a debit or credit card.

At the registration appointment they will collect some information from you regarding yourself and the person who has died – guidance regarding this information can be found on the website and will be in the confirmation email you receive once the registration appointment has been made.

At the end of the appointment, they will issue any death certificates that you require and will also ask you for the name of the funeral director you intend to instruct so that they can email the green form to them directly.

The Registry Office will also be able to issue you with a reference number to enable you to use the Government’s Tell-Us-Once service to inform other Government Departments regarding the death.


The Medical Examiner Role (PDF, 267Kb)

Referral to the Coroner (PDF, 285Kb)

Clinical/Consented Post-Mortem (PDF, 95Kb)

What Happens if the Death takes Place at the Weekend or on a Public Holiday? (PDF, 113Kb)

Who can Help me to Arrange the Funeral? (PDF, 94Kb)

Financial Advice (PDF, 97Kb)

Stopping Junk Mail to the Recently Deceased (PDF, 5Kb)

Talking to Children about Death (PDF, 265Kb)

Help and Support

It is hoped that the information we have provided will be of assistance to you. However, if you require any explanation or any further information, please contact the Bereavement Centre. We would very much like to help you.

Our hospital chaplaincy, which is a multi-faith department, is able to provide pastoral, spiritual and religious care for patients and their relatives. If you wish to speak to one of our chaplains, they can be contacted on: 01902 695098.

Please remember, there are specialist organisations to help and support you in your bereavement.

Bereavement Support Organisations (PDF, 508Kb)

Compton Care
Bereavement Support During COVID-19

Compton Care Virtual Bereavement Information Hubs 
Additional bereavement support is available via Compton Care’s Virtual Bereavement Information Hubs, run by the Compassionate Communities team.

These hubs are an informal friendly space for anyone experiencing bereavement, grief or loss to share their experiences.

For more information and to book your space please call  01902 774570 or email compassionatecommunities@comptoncare.org.uk

Virtual Bereavement Information (PDF, 528Kb)

Compton Care / Compassionate Communities Telephone Befriending Service
Telephone Befrienders provide a regular friendly phone call to individuals who require additional support to help reduce feelings of isolation and loneliness.

For more information please contact:

Tel: 01902 774570 
Website: www.comptoncare.org.uk 
Email:  compassionatecommunities@comptoncare.org.uk

Telephone Befriending Service (PDF, 1Mb)

Cruse Bereavement Care
Coronavirus: Dealing with Bereavement and Grief

St Paul’s Cathedral Online Book of Remembrance
If you wish to write a message in the St Paul’s Cathedral Online Book of Remembrance please visit Remember Me 2020.

Much Loved

If you wish to make an online tribute for your relative please do so at Much Loved.

Mencap - Dealing with a Bereavement

For information on dealing with a loss and discussing death with a person with a learning disability: Dealing with a Bereavement.


We are determined to provide the best possible service to patients and other visitors to the Trust and welcome all comments on our service, whether good or bad, so that we can act on these comments to continue to improve the service we provide.

If you have any comments on the service you have experienced, please contact the Bereavement Centre or the person in charge of the ward/department where your relative died. Alternatively the Patient Advice and Liaison team (PALS) at the hospital can provide assistance if you have cause for concern, compliments or suggestions regarding the care of your loved one or your family. To contact PALS: Telephone 01902 695362 (or) 01902 695368 between 08.30am - 4.30pm.

Email PALS at rwh-tr.pals@nhs.net

Location Map




Zone C
Location Number: C51
Floor Level: 1

New Cross Hospital
Wolverhampton Road
WV10 0QP

Nearest Car Park: P3

Click here for travel directions to New Cross Hospital 

Contact Number

01902 695091

Opening / Visiting Times

9:00am to 4:30pm (Monday - Friday)
A Teaching Trust of the University of Birmingham