ChatHealth: A New Text Messaging Service for Young People
ChatHealth is a NHS text messaging service for young people across Wolverhampton.
11-19 year olds can text a school nurse on 07507 332 631 to get confidential advice and support for a range of health and wellbeing issues, including:
- Anxiety, emotions and anger
- Bullying
- Family issues and friendships
- Sexual health and contraception
- Smoking, alcohol and drugs
- Sleep
- Staying healthy
School nurses can also put young people in touch with other local NHS or support services that can help.
If you cannot see this video, watch it on YouTube
ChatHealth works by messages being sent to a dedicated number - 07507 332 631 - which are delivered to a secure website. Messages are read by a school nurse who then starts a text conversation with the young person. All texts receive an automatic message explaining where to get help if their question or concern is urgent, and when they can expect a response.
ChatHealth is available 9.30am to 4.30pm, Monday to Friday (except bank holidays). We aim to respond to texts within 24 hours. If your text is received outside of these hours, we will aim to respond on the next working day.
For medical help and advice outside of these hours, users are advised to call their GP, visit an NHS Walk-in Centre or call 111, or dial 999 or visit A&E if it is an emergency.
To raise awareness of the new service, we have developed a range of promotional materials. Please download any of the following materials to help promote ChatHealth through your organisation or across your network.
