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Visiting a Patient

Visiting a Patient

We are delighted to be able to start welcoming visitors back into The Royal Wolverhampton NHS Trust hospitals sites.

One visitor per patient per day, where possible will be allowed to come into the hospital and stay for up to an hour with their loved one or friend.

To visit a patient at New Cross Hospital, you will need to book a slot between 10am-1pm on the day you wish to visit. 

This can be done by calling 01902 481868 or visiting The Royal Wolverhampton NHS Trust - Visitor Bookings.

If the ward is not on there, the visiting slots are full or closed due to visiting restrictions. Please call the number above for further information.

Bookings will only be accepted on the day of visit – regrettably any bookings that may be attempted to be booked for the following day will not be accepted unless in exceptional circumstances.

If, for any reason, you are unable to attend your pre-booked visitor slot please cancel the booking on-line or by telephone our Visitor Hub on 01902 481868 so that another patient may receive a valued visit from family or friends.

Please note that unfortunately bookings can not be facilitated for patients who are Covid positive except in exceptional circumstances such as end of life. In these circumstances please contact the ward directly.

If your loved one is not Covid positive but is deemed to be a 'contact' of someone who has been tested positive, unfortunately we are also unable to facilitate bookings at this time.

Occasionally cases of Covid or other infections may develop rapidly on a ward area, which means that we may not be able to facilitate a booked visit when you arrive at the hospital. We apologise in advance if this is the case when you arrive at the hospital.

Despite the recent changes regarding access to lateral flow tests (LFT), we strongly encourage visitors to continue testing ahead of attending the hospital and other Trust sites. Upon arrival they will be provided with a surgical face mask which they must keep over their mouth and nose, and must sanitise their hands before reporting to the Welcome/Visiting Hub in the Heart and Lung Centre of the hospital. There, they will be issued with a visiting pass.

Please note that children under the age of 16 are not allowed to visit unless in exceptional circumstances. 

Visitors should not contact the wards directly unless they wish to make a booking for West Park Hospital or Cannock Chase Hospitals or Maternity and Neonatal Services, and Paediatric Services.

If you have any of the recognised symptoms of COVID-19 which are a raised temperature, new, continuous cough or loss of/change in taste or smell please do not come into the hospital. And if you have norovirus symptoms of sickness and diarrhoea you should also keep away to minimise infection risk.

A Teaching Trust of the University of Birmingham