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Visiting a Patient

Visiting a Patient

We are delighted to be able to welcome two visitors per patient, per day on our hospital sites (where possible). Visitors will be allowed to come into the hospital and stay for up to an hour with their loved one or friend.

To visit a patient at New Cross Hospital, you will need to book a slot on the day you wish to visit. Although we are allowing up to two visitors per patient, we ask that two visitors attend in the same slot rather than arrange two separate visits in the same day.

This can be done via the visiting form (The Royal Wolverhampton NHS Trust - Visitor Bookings) or by calling 01902 481868. Please note both the telephone line and the online booking form are only available between the hours of 10am-1pm. The telephone lines are extremely busy however it’s quick and easy to book online.

If the ward is not on there, the visiting slots are full or closed due to visiting restrictions. 

Once a booking is made, please collect your booking pass directly from the Visiting Hub, based in the reception area of the Heart and Lung Centre (see location) at New Cross Hospital.

Bookings will only be accepted on the day of visit – regrettably any bookings that may be attempted to be booked for the following day will not be accepted unless in exceptional circumstances.

If, for any reason, you are unable to attend your pre-booked visitor slot please cancel the booking on-line or by telephone our Visiting Hub on 01902 481868 so that another patient may receive a valued visit from family or friends.

Please note that unfortunately bookings can not be facilitated for patients who are COVID-19 positive except in exceptional circumstances such as end of life. In these circumstances please contact the ward directly.

If your loved one is not COVID-19 positive but is deemed to be a 'contact' of someone who has been tested positive, we are also unable to facilitate bookings at this time.

Occasionally cases of COVID-19, or other infection, may develop rapidly on a ward area, which means that we may not be able to facilitate a booked visit when you arrive at the hospital. We apologise in advance if this is the case when you arrive at the hospital.

Despite the recent changes regarding access to lateral flow tests (LFT), we strongly encourage visitors to continue testing ahead of attending the hospital and other Trust sites.

From Monday 11th July we encourage all visitors to wear masks to support us with reducing Covid transmissions. Staff at the visiting hub will have access to surgical masks on your arrival.

Please note children under the age of 16 are not allowed to visit unless in exceptional circumstances. 

Visitors should not contact the wards directly unless they wish to make a booking for ICCU, West Park Hospital or Cannock Chase Hospitals, Neonatal Services, and Paediatric Services.

If you have any of the recognised symptoms of COVID-19 which are a raised temperature, new, continuous cough or loss of/change in taste or smell please do not come into the hospital. And if you have norovirus symptoms of sickness and diarrhoea you should also keep away to minimise infection risk.

A Teaching Trust of the University of Birmingham