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Patient Stories - Quarter 3 2020/21

Patient Stories - Quarter 3 2020/21

Patient Experience Team: Patient Experience Logo

Collecting Patient Stories is an important component in understanding how patients’ perceived the health care they have received and how we can improve on the many different aspects of service delivery in our hospitals, and in our community-based health care programs. Patient Stories assist staff in improving the experience for patients and can assist staff through education and reflection. 

Here are some patient stories for you to view.

Gary Wood

Below is a recent story featuring Gary who suffered a stroke whilst at work. He talks about the excellent care he received and this aided his recovery. Please take a moment to watch this film as it really details what we can all do every day to make the patient experience a positive one for the patient.

If you cannot see this video, watch it on YouTube

Angela Ward

Another patient story shown recently at Trust Board features Angela who talks about her mom’s care during the peak of the Covid pandemic last year.

If you cannot see this video, watch it on YouTube

A Teaching Trust of the University of Birmingham