• Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
World Patient Safety Day: 'I am Extremely Passionate About Patient Safety'

World Patient Safety Day: 'I am Extremely Passionate About Patient Safety'

Date of release: 17 September 2021

As someone who admits to being ‘extremely passionate’ about patient safety, Gillian Lyons is happy to help launch The Royal Wolverhampton NHS Trust’s promotion of World Patient Safety Day.

Gillian, who is Risk Manager, Governance Lead and Specialist Midwife along with Fiona Dyson at New Cross Hospital, knows what she is talking about – she has done the job for 20 years, specialising in governance and risk management specific to maternity.

Latest News: World Patients Safety Day Board
World Patients Safety Day Board


“I manage and investigate all Datix incidents submitted within maternity to identify any shared learning,” said Gillian.

“I am extremely passionate about patient safety and have been involved in many changes over the last 20 years which have improved the quality of care for both women and their babies.  

“Nobody comes to work for there to be a poor outcome. Risk management is not only about looking at what we can do better but also what went well and why. 

“As such I launched Feedback Friday whereby nominated individuals are sent a memo with positive feedback for something they have done in that week. These are always well received. 

“We are a busy maternity unit and I am always thankful to staff who take the time to complete a Datix so I always ensure 100 per cent of Datix are acted upon and sent to the most appropriate person to review and feedback.”

Gillian trained as a midwife at the Queens Medical Centre, Nottingham University, qualifying in 1998. She spent two years working in Nottingham on delivery suite and the antenatal / postnatal ward before moving to New Cross Hospital, settling in Penkridge, where she lives with her husband, daughters Frances 15, and Bobbie 12 and their cat called Minnie. 

At New Cross, Gillian has worked as a clinical midwife on the ward, delivery suite and Fetal Assessment Unit before applying to be a Specialist Midwife / Risk Manager. 

“I enjoy swimming, cooking, walking, and lots of holidays and weekends away. I also enjoy relaxing with a glass of wine or two in our hot tub!”

A Teaching Trust of the University of Birmingham