• Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
RWT 2020 National Staff Survey Shows Year-on-Year Improvements

RWT 2020 National Staff Survey Shows Year-on-Year Improvements

Date of release: 11 March 2021

Latest News: RWT 2020 National Staff Survey Shows Year-on-Year Improvements

The Royal Wolverhampton Trust NHS (RWT) was delighted to have received its results from the 2020 NHS National Staff Survey, where we showed higher scores than other trusts in nine out of 10 core themes - reflecting the overall satisfaction of our workforce along with a year-on-year increase in staff satisfaction levels.

All NHS trusts (foundation trusts, acute and specialist hospital trusts, ambulance service trusts, mental health, community and learning disability trusts) are required to participate in the NHS Staff Survey annually. All staff were invited to take part in the independent online-based survey in order to get a representative feedback for that year’s analysis. The questions asked are standardised and ‘scored’ to enable organisations to compare like-for-like against their own results plus that of other trusts.

Overall, when compared to last year’s results, the core themes of ‘Health and Wellbeing’, along with ‘Morale’ both demonstrated significant improvements for RWT, as well as a higher than average score.  This bodes well for the Trust, as we are working closely with staff to support them in relation to the ongoing intensity of the COVID-19 pandemic, and beyond.

This positivity was also mirrored in questions around RWT taking positive action for our staff’s health and wellbeing – where we scored higher than last year and higher than the national average. On further questioning on whether staff would recommend RWT as a place to work and if they would recommend the standard of care offered, both results have shown improvements on last year’s score, whilst scoring above the average. 

Eight other themes were assessed including: equality diversity and inclusion, immediate managers, quality of care, bullying and harassment, violence, safety culture, teamwork and staff engagement.  These scores remained largely the same as 2019 meaning that overall, our 2020 score continues to rise above our national comparators.  

Professor David Loughton CBE, Chief Executive at RWT, commented: “We are genuinely pleased with the overwhelmingly positive results from our latest NHS National Staff Survey. Our Trust’s values focus on being safe and effective, kind and caring, as well as exceeding expectation. We adhere to these values for both our patients and our staff, and we are thrilled that our work in these areas is being recognised and reflected in this independent survey.”

Alan Duffell, Chief People Officer at RWT, added, “Firstly, we want to thank the staff for taking the time to take part in this survey.  RWT work hard to implement wellbeing and morale boosting projects for our staff and are pleased that our workforce is enjoying the benefits.  Currently, we have several initiatives running including an ‘Action for Happiness Calendar’ - now focussed on ‘Mindful March’.  Over the last 12 months we have also set up dedicated wellbeing intranet pages giving practical support for both physical and emotional wellbeing, which runs alongside the national ‘Our NHS People Campaign’.”    . 


Notes to Editor

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