• Safe & Effective
  • Kind & Caring
  • Exceeding Expectation
Let's Chat Sexual Health: NHS Text Messaging Service Launches for People to get Sexual Health Advice

Let’s Chat Sexual Health: NHS Text Messaging Service Launches for People to get Sexual Health Advice

Date of release: 14 September 2020

A new text messaging service launches today for people across Wolverhampton to get direct access to NHS sexual health advice via their mobile phone.

The Royal Wolverhampton NHS Trust’s Embrace Sexual Health Service has launched Chat Sexual Health for people to quickly and easily contact a sexual health nurse to get confidential and non-judgemental advice and support for a range of sexual health issues. This includes advice and support around STI testing, emergency contraception, pregnancy, smear tests, safe sex and HIV testing. Sexual health nurses will also be able to put people in touch with other NHS or support services that can help.

This follows the success of the Trust’s ChatHealth service, a text messaging service to provide health and wellbeing advice for young people, which launched in July. 

Kate Shaw, deputy chief operating officer at RWT, said: “We’re really pleased to launch our Chat Sexual Health service. We’re one of the only Trusts in the UK to have an NHS text messaging service that is dedicated to providing people with fast, reliable sexual health advice, support and signposting. 

“It’s now easier than ever for people across Wolverhampton to access our free and confidential Embrace sexual health services – visit our website www.embracewolverhampton.nhs.uk, call the triage phone line on 01902 515 141 or text the Chat Sexual Health number 07480 635 548.” 

Councillor Jasbir Jaspal, Cabinet Member for Public Health and Wellbeing at Wolverhampton City Council added: “Chat Sexual Health will be a great way for people of all ages, genders and orientations to get safe, expert sexual health advice and signposting direct to their mobile phone. 

“We hope that this will help remove barriers that some people may face and encourage more people to reach out and get advice for a range of sexual health issues.”

Chat Sexual Health works by messages being sent to a dedicated number – 07480 635 548 – which are delivered to a secure website. Messages are read by a sexual health nurse who then starts a text conversation. All texts receive an automatic message explaining where to get help if a question or concern is urgent, and when they can expect a response. 

Chat Sexual Health is available 10am - 4pm Monday to Friday (except bank holidays). Texts will be responded to within 48 hours.  

For medical help or advice outside of these hours, users are advised to call Embrace Sexual Health Service on 01902 515 141 from 9am to 5pm, Monday to Friday. Alternatively, they should visit their GP, visit an NHS Walk-in Centre or call 111. If it’s an emergency, they should dial 999 or visit A&E.

For more information, include terms and conditions and privacy information, visit  www.embracewolverhampton.nhs.uk You can also follow us on Instagram @wolverhamptonembrace, Facebook @embracewton or Twitter @EmbraceWton #ChatSexualHealthWolves

***ENDS***

Notes to Editor

About Chat Sexual Health

  • Chat Sexual Health is a secure messaging platform which helps service users get confidential help and advice from NHS sexual health professionals. For more information, visit www.embracewolverhampton.nhs.uk.   

  • If users need medical help or advice before they receive a response, they will be advised to call Embrace Sexual Health Service on 01902 515 141 from 9am to 5pm, Monday to Friday. Alternatively, they should visit their GP, visit an NHS Walk-in Centre or call 111. If it’s an emergency, they will be advised to dial 999 or visit A&E.

  • Chat Sexual Health is part of ChatHealth, which  was awarded an Innovation Challenge Prize from NHS England and has received multiple other awards for innovative use of communication in healthcare and improving patient experiences. For more information about ChatHealth visit www.chathealth.nhs.uk.

About Embrace

  • Embrace is Wolverhampton’s Sexual Health Service that provides a free and confidential sexual health service to everyone across the city.

  • Services include information and advice on safe sex and contraception, sexual health services for under 25s, emergency contraception, testing and treatment for sexually transmitted infections (STIs), counselling, help if you’ve been sexual assaulted, smear tests, pregnancy advice and HIV testing and care.

  • The service is confidential, non-judgmental and for people of all ages, genders and orientations.

  • Everyone is welcome, and you don’t need to see a GP first.

  • You can access free sexual health services in three easy ways:
A Teaching Trust of the University of Birmingham