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RWT Launches Online Symptom Checker - Ask A&E

RWT Launches Online Symptom Checker - Ask A&E

Date of release: 7 May 2020

The Royal Wolverhampton NHS Trust has launched a new online symptom checker called Ask A&E to support local people in making the right choices when they need to use healthcare services.

We are now encouraging people to use the A&E Symptom Checker triage tool, supporting them to decide if they need to come into A&E or not and get recommendations for treatment.

Last month, we launched a new online tool called Ask A&E COVID-19 Care Assistant which has helped thousands of patients in Wolverhampton understand if they have COVID symptoms, and guide them on next steps.

Ask A&E is an industry-leading health symptom checker, developed by Babylon, driven by artificial intelligence and registered by the Medicines and Healthcare products Regulatory Agency.

For patients with less urgent symptoms or needs, it will provide information 24/7 and signposting to the most appropriate services out of hospital.

The intention is that this should avoid the need for attendance at A&E for many such patients. Of course, for those that are acutely unwell and do need to attend A&E, they will be advised to attend quickly.

David Loughton, Chief Executive of The Royal Wolverhampton NHS Trust, said: “We know that local people may be worried about accessing services right now due to CoVID-19. I want people to know the Trust is very much open and here to support you when you need us.

“However, we only want you to come to the hospital and use our urgent and emergency care services if it is appropriate. So, if you are unsure, why not use the Ask A&E symptom checker to give you advice on the best place to go.”

Please remember your GPs, pharmacies and of course, our emergency 999 services, and NHS 111 are still there for you too.

To register with Ask A&E, go to http://rwt.nhs.uk/askaande/

You do not have to de-register from your current GP practice to use the symptom checker.

***ENDS***

Notes to editor

Press release issued by the Communications team. For more information contact the team on 01902 442600

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