In financial year 2017/18 the Trust looked at Goal 2 – Improved Patient Access and Experience, its 4 outcomes are:
2.1 : People, carers and communities can readily access hospital, community health or primary care services and should not be denied access on unreasonable grounds
2.2 : People are informed and supported to be as involved as they wish to be in decisions about their care
2.3 : People report positive experiences of the NHS
2.4 : People’s complaints about services are handled respectfully and efficiently
In order to assess and grade this goal, the Trust facilitated an engagement event with service users, carers, stakeholders, staff and the local community, this was held in January 2018. The results of this assessment and grading session will be published in due course. Further information around EDS can be found in the Trust’s annual equality, diversity and inclusion reports which are available on our equality, diversity and inclusion webpage.
GOAL 2 - Improvement Action Plan
In response to the EDS grading for Goal 2, the Trust are currently considering and compiling an action plan for improvement and this will be available when finalised.
